A Top Health Organization Captures Two Million Dollars in Savings with Flex Technology Group

Overall, the healthcare provider reports it has experienced significant benefits from its decision to partner with FTG and implement a managed print services environment, resulting in a five-year forecast of $2.5 million to $4 million in hard cost savings.

The client is a large healthcare system that offers medical expertise across parts of the Northeast in almost every area of healthcare. From community hospitals to clinics to individual healthcare services, this highly integrated, cohesive healthcare system employs more than 13,000 physicians, nurses, and staff members. It is no surprise that managing a print and imaging environment across such a large infrastructure network is a complex task. 

Prior to selecting Flex Technology Group (FTG) to manage the organization’s thousands of print assets, the healthcare system had an inventory of more than 5,000 devices that included 181 different equipment models and expensive copiers in different departments that were being used to print as few as 40 pages per month.

Additionally, the healthcare operations team juggled multiple vendors and leases and processed more than 50 invoices each month to pay for these devices. Working with dozens of different vendors and numerous leases made it almost impossible to capture the overall spend related to the equipment within the existing print ecosystem. 

The burden of ordering supplies was involuntarily left to the medical staff, who had little or no experience in ordering things like toner or other supplies the devices needed. Not only did it take time away from seeing patients, but it was also inefficient from a cost perspective due to the waste incurred from inaccurate orders. “The current process of getting supplies is time consuming and confusing, often times we order the wrong toner — if we can figure it out at all,” said a nurse practice manager at one of the hospital locations.