Introduction 

Based in the Midwest, this renowned legal firm successfully upgraded their print environment on a national scale. With over 700 lawyers and 20 offices spread across offices in the U.S., Europe, and Asia, they encountered a printing dilemma that would ultimately transform their operations. 

The Challenge 

The firm’s printing infrastructure was in disarray. The U.S. offices were cluttered with out-of-date printers that were barely functional. Using multiple local vendors to manage these printers only added to the confusion of maintaining them. Lengthy and convoluted contracts bound the firm to obsolete machines and inefficient processes. 

The IT team faced a predicament- how could they enhance device management and revamp the printing system on a national level without disrupting the entire firm’s workflow?  

The Strategic Solution 

Introducing Flex Technology Group: We are a technology solutions company specializing in managed print services. Our mission is to streamline printer management, enhance efficiency, and help lead our clients into a new era of productivity. 

Nationwide Managed Plan: FlexTG proposed a bold strategy: acquire the firm’s entire printer fleet. Their initial 36-month agreement included flexible internal rentals and 60-month terms for new equipment. Standardization was paramount, and we successfully standardized 150 devices across all U.S. offices. 

Centralized Support and Coverage: Our national unified tech support system was utilized, overcoming the geographical boundaries of the firm. IT managers no longer felt isolated, having only a single source for troubleshooting and maintenance.  

Equipment Refresh and Maintenance: We replaced outdated, inefficient printers with modern, efficient models. In Washington, D.C., we upgraded particularly problematic devices. 

Tangible Outcomes 

The transformation yielded remarkable results: 

Enhanced IT Efficiency: We relieved local IT managers of the burden of managing printers. With this task off their hands, they could concentrate on supporting the attorneys. Printers no longer disrupted strategic discussions. 

Vendor Consolidation: With a single vendor, we streamlined their operations. The firm no longer has  

Cost Savings: The streamlined processes led to significant financial savings and a more sustainable approach, benefiting both the budget and the firm’s environmental goals. 

Better, Faster, More Secure 

We improved this law firm’s print operation substantially, enhancing print security and enhancing workflows while reducing op spending.  

Our services helped ensure their print operations run smoothly by providing the right devices tailored to their business needs and safeguarding them against cyberattacks and data breaches. With the acquisition of a new 60-month contract, this law firm can be confident their print operation is in good hands.