A civil litigation law firm, headquartered in Irvine, California, with additional offices in San Diego, San Francisco, Fresno, and Redding, is highly regarded for its expertise in resolving labor disputes, class actions, and complex legal cases. However, the firm struggled with internal challenges, specifically in managing their print infrastructure. 

The firm’s print environment was inefficient and costly. Over a dozen vendors managed its printing needs across various locations, leading to fragmented communication, escalating toner costs, and a lack of visibility into print processes. The disorganized system was not only affecting operational efficiency but also straining the budget. 

The Problem: Uncontrolled Toner Costs and Inefficient Processes 

The firm faced several key challenges with its print infrastructure: 

• No control over toner spending: The firm’s toner costs were spiraling without clear oversight, leading to a significant impact on operational budget. 

• Inefficient internal processes: The print environment was disorganized, with inefficient processes that wasted time and resources. 

• Lack of visibility and communication: Without a centralized reporting system, the firm had no clear understanding of its print usage or service needs. 

• Over 12 vendors: The firm was juggling more than a dozen vendors across its offices, resulting in inconsistent service and administrative complexity. 

These issues made it difficult for the firm to maintain efficiency, adding unnecessary stress to its IT team and increasing operational costs. 

Solution: FlexPrint’s Managed Print Services 

FlexPrint, part of Flex Technology Group, introduced its managed print services solution to streamline and overhaul the firm’s print infrastructure. The key aspects of the solution included: 

• Replacement of 10 inefficient devices: FlexPrint replaced outdated devices with more efficient, cost-effective printers that enhanced productivity. 

• Vendor consolidation: FlexPrint reduced the firm’s vendor count from over 12 to a single-source solution, simplifying management and improving service consistency. 

• Centralized management of assets: All owned and leased print assets were brought under one cohesive management system, providing better oversight and control. 

• Visibility and reporting: FlexPrint implemented regular reporting and quarterly business reviews, giving the firm clear insight into its print usage, toner costs, and service performance. 

Results: Cost Savings and Streamlined Operations 

The firm experienced immediate and significant improvements after implementing FlexPrint’s managed print services: 

• 24% reduction in print costs: The firm saved $1,200 per month, allowing for reinvestment in more critical areas of its operations. 

• Simplified vendor management: By consolidating over 12 vendors into a single-source model, the firm reduced administrative complexity and improved service reliability. 

• IT team relieved of print management burden: The firm’s IT team was no longer burdened with maintaining and repairing print assets, enabling them to focus on strategic initiatives. 

Enhanced Operational Efficiency 

The partnership with FlexPrint allowed the law firm to transform its inefficient and fragmented print environment into a streamlined, cost-effective operation. The single-source model not only provided significant cost savings but also delivered the efficiency and reliability the firm needed to focus on its core legal work.